https://www.danielchen.work/home daily 1.0 2021-05-18 https://www.danielchen.work/about daily 0.75 2022-01-11 https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621305598427-2OZ3VID1OOKJYCQHIHTX/00100sPORTRAIT_00100_BURST20191110111237368_COVER.jpg About - About Me I’m a self-taught product designer who loves solving complex challenges. When I’m spending time outside, I’m passionate about rock climbing and volleyball but also enjoy trying to keep up with people on skis and bikes. My creative outlets include watercolor, lino-printing photography, and drawing with varying levels of skill. I organize a yearly get-together focused on Shark Week. Get in touch with me at danieltongchen@gmail.com https://www.danielchen.work/creative daily 0.75 2021-05-18 https://www.danielchen.work/get-in-touch daily 0.75 2021-05-18 https://www.danielchen.work/work daily 0.75 2021-05-18 https://www.danielchen.work/mosaic-design-system daily 0.75 2021-05-18 https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620704573053-Q23T7WWTD6ZYJOG7E9GY/u_code-branch.png Mosaic Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620704514367-014HS18S4L8V9QLVQMBT/u_file-edit-alt.png Mosaic Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620704521332-SNSC7D7UMRO104N6Q9G8/u_eye.png Mosaic Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620748421261-OBYU3YW7UIRSI8LINDGJ/mosaic-concepts.png Mosaic Design System Concept Work https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620836785486-4KPYXWK9FRBQOCD68LPO/Mosaic+Inspo.png Mosaic Design System Exploring inspiration https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620749480470-HDLYTOWPJULA79IOZLB7/S1UI+Color+Theme.png Mosaic Design System S1UI Theme https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620749155842-J9APY7FVJ586KQ6PPIO0/Screen+Shot+2021-05-11+at+10.05.24+AM.png Mosaic Design System Dissecting Material-UI Theme https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620748588624-BRK28IETF7YJN2Z4Y9WJ/image-asset.png Mosaic Design System https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620768686506-VG7D155LPLMP0L5VFYRS/Text+Input+Specs.png Mosaic Design System Building in interaction to the components https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621309059422-LYBF7QQ11H49CC8QLS1P/mosaic+hero.png Mosaic Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.danielchen.work/tax-identity-managment daily 0.75 2021-05-18 https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620835415124-FSUENN7QVU7DLB19X4PF/W9+Processing+-+As+Is+Journey.jpg Tax Identity Management - As-Is Journey By researching and mapping out the existing flow, I created a user flow map that spotlighted the highs and lows of the user experience.This user flow map helped build a base understanding for all stakeholders on the issues we were solving. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620835164202-2PHVGQB2UYY3LC7DGUHO/W9+Processing+-+W9+Research+%281%29.jpg Tax Identity Management - Documenting Artifacts Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620835224966-4MBPP2IXUFF4MMW8GSER/image-asset.jpeg Tax Identity Management - User Personas After speaking with the managed service team members and understanding their roles further, I created two main personas for the project that we needed to solve for. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620748866208-R6LIGQDGMX10C9UBS4LZ/W9+Processing+-+Journey+Map+.jpg Tax Identity Management https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620748888881-9VBX3C07EVC3J23URVFM/W9+Processing+-+Alia+Working+Board+%281%29.jpg Tax Identity Management https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621269934741-QRAVRVU251RE4ZRWTZR6/W9+Processing+-+Revised+Workflow.jpg Tax Identity Management https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620749018214-WTLOQ6F3LE2HYPWDK1PB/W9+Processing+-+Hi+Fi+V2.jpg Tax Identity Management https://www.danielchen.work/la-sportiva-concept-work daily 0.75 2021-05-18 https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620838672338-WJU06YK25XNETU69UTZT/u_window-section.png La Sportiva Concept Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620838693221-6JC04BECNPXWIPLXZQFS/fi_pen-tool.png La Sportiva Concept Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621270533752-J1KDK6A1NMZR903L0HZ6/image-asset.png La Sportiva Concept Work Existing Navigation https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620747868072-ASXDPR4LMSH1RF822VZP/La+Sportiva+Impoved.Nav.png La Sportiva Concept Work Suggested Navigation https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620747848590-XRYBXIC2R9IVHA1RZ2FP/La+Sportiva+Existing.Nav.png La Sportiva Concept Work Existing Navigation https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620747925707-G1WIYKA2ZN2SI475WN4D/Improved.Design.png La Sportiva Concept Work Suggested Design https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620747901265-E0GI8Q0WVOGP5VNAA0T9/Existing.Design.png La Sportiva Concept Work Existing Design https://www.danielchen.work/importing-data daily 0.75 2021-05-18 https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620857179454-228N8WPJHGF2JB7QWEB5/u_database.png Importing Data - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620857192533-3BCQ71J0KYYV1KQMH98A/u_clock-eight.png Importing Data - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621300645327-YC5YOUB6ET4UA7WQ3GKA/Import+Interview3.png Importing Data - Qualitative Surveys Finally, I surveyed many of the team members about specific steps of the import workflow that had come up during some of the user interviews to get a more general understanding of the user needs. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1620855520192-1JZ3Q2VENJMJJK26P6G9/Screen+Shot+2021-05-12+at+3.38.00+PM.png Importing Data - User Interviews Over the span of two weeks, I interviewed many of our managed services team members about their experience with the data import workflow. After the interviews I worked with our team to map out the responses and prioritize opportunities. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621300451833-HAHUMK9MOUWCJ4KU4VJB/TRR+Cases.png Importing Data - Support Ticket Analysis Pulling a report of the support tickets, we could dive into the breakdown of what where areas of concern. From there I collaborated with the product team and managed service team to further understand the core issues of the ticket categories and potential solutions. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621301962933-D463B1POV8707J6NN34F/Import2.png Importing Data - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6090837f08fe4136f51a4e27/1621301923008-7AO9VNROCPG5VD7TLYCX/Import1.png Importing Data - Make it stand out Whatever it is, the way you tell your story online can make all the difference.